What Happens During the Inspection
When our driver arrives to collect your vehicle, they conduct a brief inspection to ensure everything matches the details you provided during your online valuation. This includes verifying the mileage shown on the odometer, checking the overall condition of the bodywork and interior, and confirming that the Vehicle Identification Number (VIN) matches our records. We also run a quick outstanding finance check to ensure there are no issues with settlement.
The inspection is straightforward and typically takes just 15 to 20 minutes. Our drivers are trained to be thorough yet efficient, so you will not be kept waiting.
If the condition of your vehicle differs significantly from the description you provided, we may need to revise our offer. However, you are under no obligation to accept a revised price. If you prefer not to proceed, our driver will simply leave — no pressure, no hard sell. Transparency is at the heart of everything we do.
Frequently Asked Questions About Our Process
How long does the whole process take?
From the moment you complete your online valuation to receiving payment in your bank account, the entire process can take as little as 24 to 48 hours. Once you accept our offer and arrange a convenient collection time, our driver will come to you. Payment is made the same day via bank transfer.
Do I need to clean my car before collection?
There is no need to give your car a professional valet before we collect it. However, we recommend removing all personal belongings, checking the boot and glove compartment, and taking out any sat navs, phone holders, or accessories you want to keep. Our valuation is based on the vehicle’s condition and history, not how recently it has been washed.
What if I change my mind after getting a quote?
You are under no obligation to proceed with the sale. Our quote is valid for four days, giving you time to think it over. If you decide not to sell, there are no fees, no penalties, and no follow-up sales calls. Visit our FAQ page if you have further questions before making a decision.
Can you collect from my workplace?
Yes, we can arrange collection from any location that is convenient for you, whether that is your home, workplace, or another address. Many of our customers prefer to have their vehicle collected during working hours. Just let us know where and when suits you best.
What if my car is on finance or hire purchase?
We can still buy your vehicle even if there is outstanding finance on it. We settle the finance directly with your lender as part of the transaction, and if there is any equity remaining, we pay that to you. Learn more about how this works on our selling a car on finance page.
Ready to get started? Get your free, no-obligation quote today and find out how much your car or van is worth. We buy all makes and models — view the full range of vehicles we buy.